Shipping policy

Last Updated: February 22nd, 2026

At Arden Monroe, we are committed to providing clear, reliable, and transparent shipping within Canada. Please review the details below to understand how and when your order will arrive.

Quick Shipping Summary

  • Ships within 1–2 business days

  • Transit time: 6–8 business days

  • Estimated delivery: 7–10 business days total

  • Free standard shipping (CAD $0) on all Canadian orders

  • Canada-only shipping

Shipping Coverage

We currently ship within Canada only.

We do not offer international shipping at this time.

Order Processing

Order Cut-Off Time

Orders placed before 6:00 PM (EST), Monday through Friday, begin processing the same business day.

Orders placed after 6:00 PM (EST), on weekends, or on Canadian statutory holidays will begin processing on the next business day.

Processing Time

All orders are processed and prepared for shipment within 1–2 business days (Monday through Friday).

Processing time refers to the time required to verify, prepare, and dispatch your order. It does not include transit time.

Shipping Transit Time

Once shipped, delivery typically takes 6–8 business days (Monday through Friday), depending on your location within Canada.

Transit times are estimates and may vary slightly due to carrier operations, weather conditions, or peak shipping periods.

Estimated Total Delivery Time

From the date your order is placed, you can expect delivery within approximately 7–10 business days.

These timelines reflect standard delivery conditions and are not guaranteed delivery dates.

Shipping Carriers

We ship using reputable Canadian courier services. Depending on destination and logistics, orders may be delivered via:

  • Canada Post

  • Purolator

  • UPS

  • FedEx

Carrier selection is determined at the time of shipment to ensure efficient and reliable delivery.

Shipping Fees

We offer free standard shipping (CAD $0) on all orders shipped within Canada.

There are no minimum purchase requirements, and no additional standard shipping fees will be added at checkout.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking details.

If you have not received tracking information within 3 business days of placing your order, please contact us.

Tracking updates are provided by the shipping carrier and may take 24–48 hours to appear after dispatch.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to an incorrect or incomplete address provided by the customer:

  • We may contact you to arrange reshipment.

  • Additional shipping charges may apply.

  • Alternatively, a refund may be issued minus any non-recoverable shipping costs.

Please review your shipping details carefully before completing your purchase.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us promptly at info@ardenmonroe.com.

If tracking indicates a package was delivered but you cannot locate it, please notify us within 7 days of the marked delivery date so we can initiate a carrier investigation.

While delivery is handled by third-party carriers, we will work directly with the shipping provider to assist in resolving eligible claims.

Questions About Shipping?

If you have any questions regarding your order or our shipping process, please contact our customer support team.

Contact Information

Store Name: Arden Monroe
Business Address: 38 Dan Leckie Way – Unit 1709, Toronto, ON, Canada, M5V 2V6
Email: info@ardenmonroe.com
Phone: 613-808-7342 

Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.