FAQ

Welcome to the Arden Monroe FAQ page. Below you’ll find answers to common questions about shipping, orders, returns, and support. If you need additional assistance, our team is happy to help.

1. How long does delivery take?

Our standard delivery timeline within Canada is as follows:

• Order Processing: 1–2 business days

• Transit Time: 6–8 business days

• Estimated Total Delivery: 7–10 business days

Delivery times are estimates and are not guaranteed. Processing time refers to order preparation before shipment. Transit time begins once your order has been dispatched.

For complete details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes. We provide free standard shipping (CAD $0) on all orders delivered within Canada. There is no minimum purchase requirement.

3. Where is Arden Monroe located?

Arden Monroe is a Canadian-based online retailer headquartered in Toronto, Ontario. We operate exclusively online and ship within Canada.

4. What should I do if I receive a defective item?

If you receive an item that is damaged or defective, please contact us within 30 days of delivery.

We stand behind the quality of our products. If there is a verified issue related to product quality within 30 days of delivery, please contact our support team and we will assist you in accordance with our Return Policy.

5. Can I cancel my order after placing it?

Yes. We offer a 24-hour cancellation window from the time your order is placed.

If you need to cancel, please contact us as soon as possible. Cancellation requests are not guaranteed and depend on the current processing status of your order. Orders that have already been processed or shipped may no longer be eligible for cancellation and may need to follow the standard return process.

6. What is your return policy?

We offer a 30-day return window from the date your order is delivered.

Items must be unused, in original condition, and returned in accordance with our Return Policy. Certain items may be designated as non-returnable and will be clearly marked in the product description.

For full details, please review our Return Policy.

7. When will I receive my refund?

Once your return has been received and inspected, approved refunds are issued to your original payment method.

Please allow 5–7 business days after approval for the refund to appear on your statement, depending on your financial institution.

8. How can I contact customer support?

You may contact our support team through:

Email: info@ardenmonroe.com
Phone: 613-808-7342 

Our customer support hours are Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to inquiries within 1–2 business days.

9. Do you ship outside of Canada?

No. At this time, we ship exclusively within Canada.

10. Do you have a physical retail store?

No. Arden Monroe operates as an online-only retailer, allowing us to provide efficient nationwide shipping.

11. Do you accept bulk or business orders?

Yes. We welcome bulk purchase inquiries for businesses or organizations. Please contact our support team for additional information regarding availability and volume inquiries.

12. How do exchanges work?

To request an exchange, please contact us within 30 days of delivery. Exchanges are subject to product availability and must meet the conditions outlined in our Return Policy.

13. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information.

If you have not received tracking details within 3 business days of placing your order, please contact us.

Contact Information

Store Name: Arden Monroe
Business Address: 38 Dan Leckie Way – Unit 1709, Toronto, ON, Canada, M5V 2V6
Email: info@ardenmonroe.com
Phone: 613-808-7342 

Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM (EST)