Billing Terms and Conditions

Billing Terms & Conditions

Last Updated: 02/22/26

These Billing Terms & Conditions apply to all purchases made through the Arden Monroe website. By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

Arden Monroe provides secure and convenient payment options for customers within Canada. We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Afterpay (subject to eligibility and availability)

All payment methods are subject to availability at checkout.

All transactions are processed in Canadian Dollars (CAD).

2. Payment Authorization & Processing

Payment must be successfully authorized at the time of purchase.

Orders will not be processed or shipped until full payment has been received and confirmed.

If a payment is declined, fails authorization, or cannot be verified, the order will not be completed. Customers may contact their financial institution or attempt checkout using an alternative payment method.

If an order is canceled after payment has been processed — including cancellations due to suspected fraud or verification issues — a full refund will be issued to the original method of payment.

3. Pricing & Currency

All prices displayed on the Arden Monroe website are listed in Canadian Dollars (CAD).

Prices may be updated at any time without prior notice.

Applicable taxes and any shipping fees (if applicable) will be calculated and clearly displayed during checkout before payment is finalized.

4. Secure Payment Processing

We use industry-standard SSL encryption and trusted third-party payment gateways to ensure that your transactions are secure.

Arden Monroe does not store complete credit card numbers or sensitive payment information on our servers.

All payment processing is handled in accordance with applicable data protection and security standards.

5. Refunds & Payment Disputes

Refunds are issued in accordance with our official Return Policy.

Approved refunds will be returned to the original method of payment.

If you believe a charge was made in error, we encourage you to contact us at info@ardenmonroe.com before initiating a dispute with your financial institution. We are committed to reviewing and resolving billing concerns promptly.

Payment disputes or chargebacks may result in additional review in accordance with our internal fraud prevention procedures.

6. Fraud Prevention & Order Verification

To protect customers and maintain transaction security, Arden Monroe reserves the right to:

  • Hold or cancel orders that appear to present a risk of fraud

  • Request additional verification for certain transactions

  • Refuse transactions that cannot be reasonably verified

If a transaction is canceled after payment has been processed, a full refund will be issued to the original payment method.

7. Billing Information Accuracy

Customers are responsible for providing accurate, current, and complete billing information at checkout.

Incorrect or incomplete billing details may result in processing delays or order cancellation.

Arden Monroe is not responsible for payment failures resulting from inaccurate billing information provided by the customer.

8. Consumer Protection Rights

Nothing in these Billing Terms & Conditions limits or excludes any rights you may have under applicable Canadian consumer protection laws.

Contact Information

Store Name: Arden Monroe
Business Address: 38 Dan Leckie Way – Unit 1709, Toronto, ON, Canada, M5V 2V6
Email: info@ardenmonroe.com
Phone: 613-808-7342 

Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to billing inquiries within 1–2 business days.